At UNICEF Nicaragua, we have introduced ‘design thinking’ into policy-making. The concept invites us to look at public services as designers. To focus on the experience of service users as a departure point for improving these same services, and therefore their impact on people. So when we teamed up with the government at the Northern Autonomous Atlantic Region (RAAN) in Nicaragua to develop a regional policy for children, we seized on the opportunity to use this innovative approach to support the rights of kids in the region.
UNICEF Nicaragua, http://en.unicef.org.ni